Last updated: 23/11/2024

1. What Are Cookies

Cookies are small text files placed on your device when you visit our website.

2. Types of Cookies We Use

Necessary Cookies

• Essential for website functionality
• Cannot be deactivated

Performance Cookies

• Collect anonymous information about website usage
• Help us improve user experience

Functionality Cookies

• Remember your preferences
• Enable personalized features

Marketing Cookies

• Track your browsing habits
• Enable targeted advertising

3. Cookie Management

You can manage cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

4. Specific Cookies We Use

Cookie NamePurposeDurationType_gaAnalytics2 yearsPerformance_gidAnalytics24 hoursPerformancesessionIDSession ManagementSessionNecessarycookieConsentCookie Preference1 yearNecessary

Terms and Conditions

Last updated: [Current Date]

1. Introduction

These terms and conditions govern your use of seeflorenceitaly.com and our services.

2. Interpretation and Definitions

Definitions

• Company: See Florence Italy
• Service: Website and tour services
• You: Individual accessing or using the Service
• Terms: These Terms and Conditions

3. Acceptance of Terms

By accessing our Service, you agree to these Terms and our Privacy Policy.

4. Booking and Payment

4.1 Booking Process

• Reservations subject to availability
• Minimum age requirements apply
• Full payment required for confirmation

4.2 Payment Terms

• Secure payment processing
• Accepted payment methods
• Currency and pricing policies

5. Cancellation and Refunds

5.1 Cancellation by Customer

• Full refund: 72+ hours notice
• 50% refund: 24-72 hours notice
• No refund: <24 hours notice

5.2 Cancellation by Company

• Full refund provided
• Alternative date offered
• Force majeure conditions

6. Service Delivery

6.1 Tour Conduct

• Safety requirements
• Guide authority
• Group size limitations

6.2 Modifications

• Right to modify itineraries
• Weather-related changes
• Alternative arrangements

7. Intellectual Property

7.1 Website Content

• Copyright protection
• Limited license to users
• Restrictions on use

7.2 User Content

• Rights granted to company
• Prohibited content
• Removal rights

8. Liability and Insurance

8.1 Limitation of Liability

• Maximum liability caps
• Excluded damages
• Force majeure events

8.2 Insurance

• Company insurance coverage
• Recommended customer insurance
• Claims process

9. Compliance with Laws

9.1 Local Regulations

• Compliance requirement
• Cultural respect
• Environmental protection

9.2 Data Protection

• GDPR compliance
• Data handling practices
• User rights

10. Dispute Resolution

10.1 Governing Law

• Italian law applies
• Florence jurisdiction
• Mediation requirement

10.2 Resolution Process

• Notice requirement
• Negotiation period
• Legal proceedings

11. Changes to Terms

We reserve the right to modify these terms. Changes will be effective upon posting to the website.

12. Contact Information

For questions about these terms: Email: seeflorenceitaly@gmail.com Phone: +39 3511866396 Address: Via dell’oriuolo 25/R, Florence, Italy

13. Severability

If any provision is invalid, remaining provisions remain in effect.

Additional GDPR Compliance Elements

Data Processing Addendum

1. Processing Details

• Purpose
• Duration
• Nature
• Types of data

2. Security Measures

• Encryption
• Access controls
• Backup procedures
• Staff training

3. Sub-processors

• Approval process
• Current list
• Change notifications

4. Data Subject Rights

• Response procedures
• Timeframes
• Documentation

5. Breach Notification

• Detection process
• Reporting timeline
• Response plan