Privacy policy

Last updated: 23/11/2024

1. Introduction

Welcome to See Florence Italy (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website seeflorenceitaly.com and use our services.

2. Important Information and Who We Are

Data Controller

See Florence Italy Via dell’oriuolo 25/R, Florence, 50120 (FI), Italy Email: seeflorenceitaly@gmail.com

Data Protection Officer

Our Data Protection Officer can be contacted at seeflorenceitaly@gmail.com

3. The Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you:

  • Identity Data: First name, last name, title
  • Contact Data: Email address, telephone numbers, postal address
  • Financial Data: Payment card details (processed securely through our payment processors)
  • Transaction Data: Details about payments and services you’ve purchased
  • Technical Data: Internet protocol (IP) address, browser type and version, time zone setting
  • Profile Data: Your bookings, preferences, feedback, and survey responses
  • Usage Data: Information about how you use our website and services
  • Marketing Data: Your preferences in receiving marketing from us

4. How We Collect Your Data

We use different methods to collect data, including:

Direct Interactions

When you:

  • Book a tour or service
  • Create an account
  • Subscribe to newsletters
  • Request marketing materials
  • Provide feedback

Automated Technologies

As you interact with our website, we automatically collect Technical Data using cookies and similar technologies.

Third Parties

We may receive data from:

  • Analytics providers
  • Advertising networks
  • Payment service providers

5. How We Use Your Data

We will only use your personal data when legally permitted. Common uses include:

  • Processing your bookings
  • Managing your account
  • Sending service updates
  • Marketing communications (with consent)
  • Improving our services
  • Legal compliance

6. Data Sharing and Transfers

We may share your data with:

  • Service providers
  • Professional advisers
  • Tax authorities
  • Law enforcement

International Transfers

When we transfer data outside the EEA, we ensure similar protection by using:

  • EU-approved standard contractual clauses
  • Privacy Shield certification
  • Binding corporate rules

7. Data Security

We have implemented appropriate security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

8. Data Retention

We keep your personal data only for as long as necessary for the purposes we collected it, including legal, accounting, or reporting requirements.

9. Your Legal Rights

Under GDPR, you have rights including:

  • Access your data
  • Correct your data
  • Erase your data
  • Object to processing
  • Data portability
  • Withdraw consent

To exercise these rights, contact seeflorenceitaly@gmail.com